Return and Refund Policy

Ustar Clothing Brand – Return and Refund Policy

At Ustar Clothing, customer satisfaction is our top priority. We strive to provide high-quality products, but if you encounter any issues with your order, we are here to help. Our return and refund policy outlines the process for returning items and requesting a refund if there is a defect in the clothing received.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds only in the following cases:

  • The product received has a manufacturing defect (such as stitching issues, fabric damage, incorrect size, or color different from the ordered product).
  • The product is damaged during transit.
  • The product is not as described on our website.

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging, including all tags, labels, and accessories.
  • The return request must be initiated within 7 days of receiving the order.

2. How to Request a Return

If you receive a defective or damaged product, follow these steps to request a return:

  1. Contact Customer Support: Email us at connect@theustar.com or call our support team at +91 8988766667, +91 7022143636 within 7 days of receiving your order.
  2. Provide Necessary Details: Share your order number, product details, a description of the defect or damage, and clear photos showing the issue.
  3. Approval Process: Our team will review your request within 2-3 working days and inform you of the next steps.
  4. Return the Item: If approved, you will receive a return shipping label or instructions on how to send the item back.
  5. Inspection & Approval: Once we receive the returned item, our quality team will inspect it and approve the refund or replacement.

3. Refund Process

If your return request is approved, your refund will be processed in the following manner:

  • Refunds will be issued via the original payment method (credit/debit card, PayPal, or other payment options used during checkout).
  • The refund process may take 7-10 working days to reflect in your account.
  • If the original payment method is not available, we may offer a store credit or an exchange option.

4. Exchange Policy

If you prefer an exchange instead of a refund, we offer replacements for defective items, subject to stock availability. You can request an exchange following the same return process.

5. Items Not Eligible for Return

Certain items are not eligible for return or refund:

  • Items that show signs of wear, washing, or damage caused by improper handling.
  • Items purchased under clearance sale, final sale, or promotional discounts.
  • Customized or personalized products.
  • Items returned without prior approval.

6. Return Shipping Charges

  • If the return is due to a defective or damaged product, Ustar Clothing will cover the return shipping costs.
  • If the return is due to any other reason (such as a change of mind or incorrect size selection by the customer), the return shipping cost will be borne by the customer.

7. Late or Missing Refunds

If you haven’t received your refund within the stated time, please:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank, as it may take additional time before your refund is officially posted.
  4. If you have done all of the above and still haven’t received your refund, contact us at connect@theustar.com.

8. Contact Us

For any return or refund inquiries, feel free to reach out to our support team:

  • Email: connect@theustar.com
  • Phone: +91 8988766667, +91 7022143636
  • Live Chat: Available on our website during business hours

We value your trust and aim to make your shopping experience at Ustar Clothing as seamless as possible. Thank you for choosing Ustar Clothing!

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