General
What is Ustar Clothing?
Ustar Clothing is an online fashion store offering trendy and high-quality apparel for men and women.
Do you have a physical store?
Yes, we have a physical store located in Bangalore, along with our online shopping platform to provide a seamless experience.
How do I contact customer support?
You can reach our support team via email at theustar.dm@gmail.com or through our Contact Us page.
Do you offer gift card?
Unfortunately, we do not offer gift cards at the moment, but we are exploring options to introduce them in the future.
Payments
What payment methods do you accept?
We accept all kinds of payments, including credit/debit cards, UPI, PayPal, and Apple Pay.
Is my payment information secure?
Absolutely! We use secure encryption technology to protect your personal and payment details.
Can I use multiple payment methods for one order?
No, currently, only one payment method can be used per order.
Do you charge sales tax?
Sales tax is applied based on your shipping location and applicable laws.
Why was my payment declined?
Payment declines may happen due to insufficient funds, incorrect details, or bank restrictions. Try another method or contact your bank.
Orders
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 1 hour of placement by contacting support.
How do I track my order?
Once shipped, you will receive a tracking number via email.
What should I do if I receive a damaged or incorrect item?
Contact us within 7 days of delivery with photos of the issue, and we’ll resolve it promptly.
Do you offer bulk orders or wholesale purchases?
Yes, for bulk or wholesale inquiries, email us at theustar.dm@gmail.com.
Shipping
Where do you ship?
We ship domestically and internationally to most countries worldwide.
What are your shipping options and delivery times?
Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.
How much does shipping cost?
Shipping fees vary by location and service.
Do you offer same-day or overnight shipping?
Currently, we do not offer same-day or overnight shipping.
What happens if my package is lost or delayed?
If your package is lost or significantly delayed, contact us, and we will assist in locating or replacing your order.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy on unused items with tags attached.
How do I initiate a return?
Submit a return request via our website or contact customer service for further instructions.
Do you offer free returns?
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after receiving the returned item.
Can I exchange an item?
Yes, exchanges are available for different sizes or colors within 14 days of purchase.
For any other questions, feel free to reach out to our support team!