Information We Collect

We may collect information that you provide directly when you place an order, create an account, contact us, subscribe to updates or otherwise interact with our website.

• Full name
• Phone number
• Email address
• Billing address
• Shipping or delivery address
• Order and purchase information
• Account information, where applicable
• Messages and customer enquiries
• Information required for returns, exchanges or refunds

We may also automatically receive limited technical information such as your browser type, device type, IP address, pages visited, referring pages and general website usage information.

How We Use Your Information

We may use the information collected to operate our online store, fulfil purchases and provide customer service.

• Process and fulfil orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide customer support
• Process eligible exchanges and refunds
• Respond to questions and enquiries
• Improve our website and services
• Help prevent fraudulent transactions
• Maintain necessary transaction records
• Send promotional communications where appropriate consent has been provided
• Comply with applicable legal and regulatory requirements

Payment Information

Online transactions may be processed through third-party payment gateways or payment service providers.

Where payments are handled by an authorized third-party payment provider, U STAR does not intend to directly store complete credit card, debit card, CVV, UPI PIN or similar sensitive authentication information on its website servers.

Payment service providers may process your information according to their respective privacy policies and security practices.

How We Share Information

U STAR does not sell or rent your personal information to third parties.

Information may however be shared where reasonably necessary with service providers involved in operating our business.

• Courier and logistics partners
• Payment processors and payment gateways
• Website hosting and technology providers
• Customer communication providers
• Professional advisers where necessary

Information may also be disclosed where required under applicable law, regulation, court order, governmental request or where reasonably necessary to protect our legal rights.

Shipping & Delivery Information

To fulfil and deliver an order, information such as your name, phone number, delivery address and relevant order details may be shared with our courier or logistics partners.

Such information may be used to arrange shipment, tracking, delivery and related communication.

Cookies & Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember user preferences, understand website usage and improve the shopping experience.

Certain third-party services integrated with our website may also use cookies or similar technologies.

You may generally control or disable cookies through your browser settings. However, disabling essential cookies may affect certain shopping, checkout or account features.

Marketing Communications

If you subscribe to U STAR updates or otherwise provide consent to receive promotional communications, we may send information about new collections, offers, launches and other brand updates.

You may opt out of marketing emails using an unsubscribe option where available or by contacting us.

Transactional messages related to an order, payment, shipment, exchange, refund or customer support request may still be sent where necessary.

Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to complete transactions, provide services, maintain business records, resolve disputes, prevent fraud and meet accounting, taxation, regulatory or other applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.

Your Privacy Choices & Rights

Depending on applicable law and the type of information held, you may contact us to request information about your personal data or ask us to correct, update or delete certain information.

Some information may need to be retained for legitimate transaction, accounting, fraud-prevention or legal purposes.

Third-Party Links

Our website may contain links to websites or services operated by independent third parties.

U STAR is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to an external website.

Children's Privacy

Our website and products are intended for general customers and are not specifically designed to collect personal information from children.

If a parent or guardian believes that a child has provided personal information without appropriate authorization, they may contact us so that we can review the matter.

Changes to This Privacy Policy

U STAR may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

When changes are made, the revised Privacy Policy will be published on this page with an updated revision date where appropriate.

Contact U STAR

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.