About U STAR

U STAR is a men's ethnic wear brand offering products including kurtas, Shalwar Kameez, sherwanis, occasion wear and other clothing and accessories.

Our physical store is located in Commercial Street, Bengaluru, Karnataka, India.

Website Use

You may use this website for lawful personal shopping and informational purposes.

• Do not use the website for fraudulent activities
• Do not attempt unauthorized access to the website
• Do not interfere with website security or functionality
• Do not misuse website content for unauthorized commercial use
• Do not provide false or misleading order information

We reserve the right to restrict access where we reasonably believe the website or our services are being misused.

Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, sizing information, fabric details and other product information.

Slight variations may occur in colour, texture, embroidery, pattern placement, measurements and appearance.

Product colours may also appear differently depending on device screens, lighting and display settings.

Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee availability until the order has been successfully placed and confirmed.

If an item becomes unavailable after an order is placed, we may contact you regarding available alternatives, exchanges or an applicable refund.

Pricing

Product prices displayed on our website may change from time to time.

U STAR reserves the right to update prices, discounts and promotions without prior notice.

Any applicable shipping charges or additional fees will normally be shown during checkout where relevant.

Orders

When placing an order, you are responsible for ensuring that the information provided is complete and accurate.

• Customer name
• Phone number
• Email address
• Delivery address
• Selected product
• Correct size and quantity

U STAR may decline or cancel an order due to product unavailability, payment failure, suspected fraud, incorrect pricing or other reasonable operational issues.

Payments

Online payments are generally collected at the time an order is placed unless otherwise stated during checkout.

Payments may be processed through third-party payment service providers.

Where Cash on Delivery is available, payment must be made when the order is delivered.

COD may not be available for every order, product value or delivery location.

Shipping & Delivery

U STAR aims to deliver orders within the estimated timelines shown below.

• Domestic orders: approximately 5–7 working days
• International orders: approximately 7–10 working days

International orders may be shipped through DHL or another suitable courier provider.

Delivery timelines are estimates and may be affected by public holidays, weather, customs procedures or courier delays.

Returns, Exchanges & Refunds

Eligible products may be returned for exchange within 15 days of delivery.

Returned products must be unused, unworn, in their original condition, with tags attached and original packaging retained.

Customers are generally responsible for return shipping costs unless otherwise agreed by U STAR.

U STAR generally offers exchanges rather than refunds, except where an eligible refund applies under our policy.

Order Cancellation

If you wish to cancel an order, please contact U STAR as soon as possible.

Cancellation may only be possible before the order has been processed or dispatched.

Once dispatched, the order may need to be handled under our return or exchange conditions.

Incorrect or Faulty Products

If you receive an incorrect, damaged or faulty product, please contact U STAR promptly.

We may request your order details, photographs or other relevant information in order to review the issue.

Where the issue is verified, we will provide an appropriate resolution in accordance with our applicable policy.

Intellectual Property

Unless otherwise stated, the U STAR name, branding, website design, photographs, graphics, text, product descriptions and original website content belong to U STAR or are used with appropriate permission.

Such content may not be copied, reproduced, republished or commercially exploited without appropriate authorization.

Promotions & Offers

Promotional codes, discounts and special offers may be subject to additional terms.

• Offers may have an expiry date
• Certain products may be excluded
• Offers may not always be combined
• Promotional availability may be limited

Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login information.

Please contact U STAR if you believe your account has been accessed without authorization.

Limitation of Liability

To the extent permitted by applicable law, U STAR will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these terms is intended to restrict rights that cannot legally be excluded under applicable consumer protection laws.

Third-Party Services

Our website may use or link to third-party services, including payment processors, courier companies and external websites.

These independent providers may operate according to their own terms and policies.

Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

Certain information may need to be processed to fulfil purchases, arrange deliveries, provide customer support and operate our website.

Changes to These Terms

U STAR may update these Terms & Conditions from time to time.

Revised terms may be published on this page with an updated revision date.

Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to U STAR will be subject to the appropriate jurisdiction in Bengaluru, Karnataka.

Contact U STAR

If you have questions regarding these Terms & Conditions, an order or our services, please contact U STAR using the details below.