Order Processing

Once your order has been successfully placed and confirmed, our team begins preparing it for dispatch.

Orders are generally processed during working or business days.

Orders placed on weekends, public holidays or during periods of high order volume may require additional processing time.

Once your order has been dispatched, delivery will be handled by our courier or logistics partner.

Domestic Shipping — India

For orders being delivered within India, our estimated delivery timeframe is:

Approximately 5–7 working days.

Actual delivery time may vary depending on your location, courier availability, public holidays, weather conditions and other circumstances outside our reasonable control.

Remote or less-accessible locations may require additional delivery time.

International Shipping

For eligible international orders, our estimated delivery timeframe is:

Approximately 7–10 working days.

International orders may be shipped through DHL or another suitable international courier or logistics provider depending on the destination and service availability.

International delivery times may vary due to customs clearance, local regulations, courier operations or other circumstances beyond U STAR's reasonable control.

Shipping Charges

Applicable shipping charges, if any, may depend on factors including:

• Delivery location
• Order value
• Package size or weight
• Selected shipping method
• International destination

Where applicable, shipping charges will normally be displayed during checkout before your purchase is completed.

Promotional free-shipping offers may be subject to minimum order values or other conditions displayed on the website.

Cash on Delivery

Cash on Delivery, or COD, may be available for eligible orders and locations within India.

COD availability may depend on factors such as delivery location, order value, product type and courier serviceability.

If COD is selected and accepted for your order, payment must be made at the time of delivery.

U STAR reserves the right to restrict COD for certain orders or locations where reasonably necessary.

Order Tracking

Where tracking information is provided by our courier partner, customers may receive a tracking number or shipment update after dispatch.

Please allow some time after dispatch for tracking information to become active in the courier's system.

If you experience difficulty tracking your order, you may contact U STAR for assistance.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please make sure that your order includes:

• Recipient's full name
• Complete delivery address
• Correct PIN or postal code
• Active phone number
• Relevant landmark or delivery information

U STAR will not be responsible for delays or failed deliveries caused by incomplete or incorrect customer information.

If you notice an address error after placing an order, please contact us as soon as possible.

Address changes may not be possible once the order has been dispatched.

Delivery Attempts

Our courier partner may contact you using the phone number provided with your order.

If delivery cannot be completed because the recipient is unavailable, the courier may make another delivery attempt or provide further instructions depending on its service procedures.

Repeated failed delivery attempts may result in the package being returned to U STAR.

Additional shipping charges may apply where a returned package needs to be shipped again because of an incorrect address, customer unavailability or another customer-related delivery issue.

Delayed Shipments

While we aim to meet our estimated delivery timelines, occasional delays may occur.

Possible causes of delay include:

• High order volumes
• Public holidays
• Severe weather conditions
• Courier or logistics disruptions
• Remote delivery locations
• Customs clearance
• Government restrictions
• Incorrect delivery information
• Events outside our reasonable control

Estimated delivery dates are therefore not guaranteed delivery dates.

If your order is significantly delayed, please contact us and we will assist with available tracking information.

International Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are generally not included in the product price or shipping charge and may need to be paid by the recipient.

Customs regulations and charges vary between countries. Customers placing international orders should check the applicable import rules and charges for their destination.

U STAR does not control customs processing times or charges imposed by foreign authorities.

Damaged Package on Delivery

If your package appears visibly damaged, opened or tampered with when it arrives, we recommend documenting its condition before opening it.

If the product inside is damaged, faulty or incorrect, please contact U STAR promptly with:

• Your name
• Order number
• Phone number
• Description of the issue
• Clear photographs or video where requested

Our team will review the issue and assist in accordance with our Return & Refund Policy.

Incorrect or Missing Items

If you receive an incorrect product or believe that an item is missing from your order, please contact us as soon as possible after delivery.

Please keep the product, tags, original packaging and order information available while the matter is being reviewed.

Return Shipping

Return shipping is separate from the original delivery of your order.

For eligible exchanges or returns, customers are generally responsible for the cost of sending the product back to U STAR unless the return is due to an incorrect or faulty product and U STAR agrees otherwise.

Please refer to our Return & Refund Policy for complete return conditions.

Contact U STAR About Your Shipment

For shipping, delivery or tracking assistance, please contact U STAR using the details below.

When contacting us about an existing order, please include your name and order number so our team can assist you more efficiently.