Exchange Period

Eligible products may be returned for an exchange within 15 days of delivery.

To qualify for an exchange, the product must remain in suitable original condition.

• Unused and unworn
• Unwashed
• In original condition
• Original tags must remain attached
• Original packaging should be retained
• Free from stains or marks
• Free from perfume or body odour
• Not altered or modified

Items that do not meet these conditions may not be accepted for exchange.

Exchange Policy

U STAR generally offers exchanges rather than refunds for eligible customer returns.

Subject to stock availability, an eligible product may be exchanged for another appropriate size or another eligible product.

If the requested replacement product or size is unavailable, please contact our team so we can advise you regarding the options available.

How to Request an Exchange

Before returning a product, please contact U STAR using our phone number or email address.

When contacting us regarding an exchange, please provide:

• Your full name
• Order number
• Phone number
• Product you wish to exchange
• Reason for requesting the exchange

Our team may provide further return instructions where required.

Information Inside the Return Package

Please include the following information inside your return package so our team can identify your order:

• Name
• Order number
• Phone number

Missing order information may delay the processing of your exchange.

Return Shipping Charges

Customers are generally responsible for the cost of returning an eligible product to U STAR.

Products should be packaged securely to prevent damage during return transportation.

We recommend using a reliable and trackable courier service when sending an item back to us.

U STAR cannot be responsible for return shipments lost or damaged before they reach us, except where responsibility is required under applicable law.

Inspection of Returned Products

Once your returned product reaches U STAR, our team will inspect the item to confirm that it meets the eligibility conditions in this policy.

We aim to contact you within approximately 1–2 business days after receiving the returned package.

Approval of an exchange or refund is subject to the item meeting the relevant eligibility conditions.

Refund Policy

U STAR generally follows an exchange-first policy.

Refunds are generally not provided for ordinary change-of-mind, preference or size-related returns where an eligible exchange can be provided.

A refund may be considered where appropriate, including certain situations where:

• You received an incorrect product
• The product has a verified manufacturing fault or defect
• An applicable replacement cannot reasonably be provided
• A refund is otherwise required under applicable consumer law

All refund requests are subject to review and approval by U STAR.

Wrong or Faulty Product

If you receive an incorrect, damaged or faulty product, please contact U STAR promptly after delivery.

We may ask you to provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant
• Other reasonable information required to verify the issue

Please keep the product unused and do not remove its tags, wash it or alter it while your request is under review.

Once the issue is verified, U STAR may provide an exchange, replacement or eligible refund depending on the circumstances.

Refund Processing Time

Where a refund is approved, U STAR aims to process the refund within approximately 7 business days.

After the refund has been processed by us, the time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway or original payment method.

Where appropriate, refunds for prepaid orders will generally be processed using the original payment method or another method agreed with the customer.

Non-Eligible Returns

A return or exchange may not be accepted in circumstances including:

• The 15-day exchange period has expired
• The product has been worn or used
• The product has been washed
• Original tags have been removed
• The product has been altered
• The product contains stains, odours or signs of use
• The product has been damaged after delivery
• Original packaging is missing or significantly damaged
• The item is excluded from return because of customization, hygiene or another condition disclosed at purchase

This does not affect rights available for genuinely faulty or incorrectly supplied products under applicable law.

Size Exchanges

If you ordered an incorrect size and the item remains eligible under this policy, you may request a size exchange within the 15-day exchange period.

Size exchanges are subject to stock availability.

Customers are generally responsible for applicable return shipping charges for size exchanges.

Colour & Appearance Differences

We make reasonable efforts to display product colours and details accurately on our website.

However, colours may appear slightly different due to device screens, display settings, lighting or photography.

Minor variations in embroidery, weave, texture or pattern placement may also occur in certain products and do not automatically constitute a manufacturing defect.

International Returns

Customers requesting a return or exchange for an international order should contact U STAR before sending the product back.

Unless otherwise agreed by U STAR or required by applicable law, customers are responsible for international return shipping charges and any applicable duties, taxes or courier fees.

Original Shipping Charges

Where shipping charges were paid on the original order, those charges may not be refundable for ordinary exchanges or customer-initiated returns.

An exception may apply where required by law or where the return results from an error attributable to U STAR.

Contact U STAR

For return, exchange or refund assistance, contact our team using the details below.

When contacting us regarding an existing order, please include your name, order number and phone number so we can assist you efficiently.