Shipment Policy

Ustar Clothing Brand – Shipment Policy

At Ustar Clothing, we are committed to delivering high-quality products to customers all around the world. Our shipping policy outlines the details of our shipping process, estimated delivery times, charges, and other important information to ensure a smooth shopping experience.

1. Shipping Coverage

Ustar Clothing provides worldwide shipping. Whether you are in North America, Europe, Asia, Africa, or any other region, we aim to get our products to your doorstep as quickly and efficiently as possible. However, due to certain restrictions and regulations, there may be some countries where delivery is not available. Please check with our support team if you have any concerns regarding your location.

2. Order Processing Time

Once you place an order on our website, we take between 1-3 working days to process your order. Processing includes order verification, quality checks, packaging, and dispatching. Orders placed on weekends or public holidays will be processed on the next working day.

If there are any delays in processing due to unforeseen circumstances, we will notify you via email or phone.

3. Estimated Delivery Time

Delivery times vary based on the shipping method selected and the destination of the package:

  • Standard Shipping: Estimated delivery time is between 7-15 working days.
  • Express Shipping: Estimated delivery time is between 3-7 working days (available in select locations).

Please note that these timeframes are estimates and external factors such as customs clearance, public holidays, extreme weather conditions, or logistic disruptions may cause slight variations in delivery times.

4. Shipping Charges

Shipping costs depend on several factors, including the shipping destination and the shipping method chosen. The exact shipping fee will be calculated at checkout before you complete your purchase.

We may offer free shipping promotions from time to time. Please check our website or promotional emails for details on free shipping offers.

5. Customs, Duties, and Taxes

International shipments may be subject to import duties, customs fees, or other taxes imposed by the destination country. These charges are not included in the product price or shipping fee and must be paid by the recipient.

Customers are advised to check with their local customs office to determine potential charges before placing an order. Ustar Clothing is not responsible for any additional customs fees or delays caused by customs processes.

6. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order directly from our website under the ‘Track Order’ section by entering your order number.

Please allow up to 48 hours for the tracking information to update after the shipment has been dispatched.

7. Delayed, Missing, or Lost Shipments

If your order is delayed beyond the expected delivery time, please contact our customer support team. We will investigate the issue and provide updates on the status of your shipment.

For lost shipments:

  • If the package is lost in transit, we will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.
  • If the package is marked as delivered but has not been received, please check with neighbors, household members, or your local post office before reaching out to us.

8. Address Accuracy and Changes

Customers are responsible for providing an accurate and complete shipping address at checkout. Incorrect addresses can result in delays or failed deliveries. If you need to change your shipping address after placing an order, please contact our support team within 24 hours of placing the order.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Returns and Refunds

If you receive a damaged or incorrect item, please refer to our Return Policy for instructions on how to request a return or exchange. Shipping fees for returns may apply depending on the reason for return.

For further details, please visit our Returns & Refunds page or contact customer support.

10. Customer Support

If you have any questions regarding our shipping policy, need assistance with your order, or have concerns about delivery, please reach out to our customer support team.

We are happy to assist you and ensure that your shopping experience with Ustar Clothing is smooth and enjoyable.

Thank you for choosing Ustar Clothing!

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